All iCloud.com applications crash when using E2E Encryption

Question

Level 1

14 points

All iCloud.com applications crash when using E2E Encryption

Hi there,

this is about the website icloud.com and the apps which use end2end encryption (Notes, Reminders, Pages, Numbers and Keynote) are crashing upon opening them. When I click on photos, I even get logged out completely. Non-e2e-encrypted apps like "Finy my" and "Contacts" work fine.

I've successfully replicated this issue with the latest version of Firefox, Chrome, and Edge on two different PCs (Win10 + Win11).

Here is a video clip of my issue: https://streamable.com/tzwr35

Windows

Posted on May 25, 2023 11:23 AM

Answer 1

Top-ranking reply

ptrace Author

Level 1

14 points

May 26, 2023 2:12 PM in response to ptrace

Today I disabled E2E encryption in the settings and it worked again. Upon re-enabling icloud.com's apps started crashing again, which confirms my thought of a bug in the production build of the web application handling of the encrypted files.

Answer 2

muguy

Level 10

95,884 points

Jun 1, 2023 6:53 AM in response to ptrace

It’s not a bug. End-to-end encryption means that the files can only be opened on trusted devices, not online.

Answer 3

ptrace Author

Level 1

14 points

Jun 1, 2023 4:17 AM in response to ptrace

Today I verified this issue is not only my account.

I asked my sister, who also uses an iPhone + iCloud to enable "advanced data protection". Upon enabling, and allowing access for the web applications, she ran into the same bug on icloud.com.

How can I open an engineering ticket at apple?

Answer 4

ptrace Author

Level 1

14 points

Jun 1, 2023 10:36 AM in response to muguy

This answer is not truthful. Apple specifically offers the option to allow access from the web, if you enable it in your system settings. Also, it worked until two weeks ago, so this is certainly a bug.

Answer 5

ptrace Author

Level 1

14 points

Jun 4, 2023 5:04 AM in response to ptrace

Issue got fixed last night.

Cheers!

All iCloud.com applications crash when using E2E Encryption

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