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I got a charge for 17.11 from apple.com but didn’t purchase anything, how can I get refunded ?

I got a charge for 17.11 from apple.com but didn’t purchase anything, how can I get refunded

iPhone 12, iOS 16

Posted on May 25, 2023 4:31 PM

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Top-ranking reply

Level 10

472,167 points

Posted on May 25, 2023 4:32 PM

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. Apple has a support article about charges — see each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help. See: If you see 'apple.com/bill' on your billing statement - Apple Support

or go to Subscriptions and Billing - Official Apple Support

If the only indication of the charges is from an email, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See information in the Apple articles Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support

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Top-ranking reply

Level 10

472,167 points

May 25, 2023 4:32 PM in response to Marialopezzz0314

This is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. Apple has a support article about charges — see each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help. See: If you see 'apple.com/bill' on your billing statement - Apple Support

or go to Subscriptions and Billing - Official Apple Support

If the only indication of the charges is from an email, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See information in the Apple articles Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support

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I got a charge for 17.11 from apple.com but didn’t purchase anything, how can I get refunded ?

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