You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Tried uninstalling and reinstalling but now the error says it can't access my library because I had a newer version of itunes. Before that I was getting a message that I was missing some file like dsssdll. What happened to my itunes? I've purchased lots of movies but I can't access them now. :(
Windows, Windows 10
Hey there Alffmania,
It sounds like you were experiencing an issue with iTunes, which resulted in it being uninstalled and reinstalled.
To get started, we'd suggest following the steps found in: If you can't install or update iTunes for Windows - Apple Support It has some great general troubleshooting steps that can help.
If they don't resolve it, we'd recommend reaching out to Apple directly so they can look into this further with you. You can reach them using: Get Support
Have a lovely day!
Hey there Alffmania,
It sounds like you were experiencing an issue with iTunes, which resulted in it being uninstalled and reinstalled.
To get started, we'd suggest following the steps found in: If you can't install or update iTunes for Windows - Apple Support It has some great general troubleshooting steps that can help.
If they don't resolve it, we'd recommend reaching out to Apple directly so they can look into this further with you. You can reach them using: Get Support
Have a lovely day!
I went directly to the Microsoft Store to find the lastest version of iTunes and was able to successfully uninstall and reinstall iTunes. Whew! All my movies are safe and secure in my iTunes library again. :)
Can't access my itunes library of purchased digital movies
