Ever since I updated my iTunes to the new version yesterday, it keeps freezing. I can play a few songs but it will always freeze in the middle or toward the end of a song and then you can't bring it back to life. When you force quit on cntrl-alt-delete it shows that iTunes is not responding. This happened a number of times on both Windows 10 and Windows 11 machines.
[Re-Titled by Moderator]
Windows, Windows 10
I am having the problem exactly as described by everyone here. I am using Windows 11.
Same thing with me!
Since the last update iTunes hangs all the time. It doesn't matter what you do. Sometimes it hangs when adding new tracks to the library, other times it hangs when researching Apple Music. So you can't pin it down to a specific scenario. Apple should test more and better before issuing such bugware to users. I'm waiting for the updates!
Greetings from Germany
Rainer :)
I tried to do the upgrade to the new iOS from this version of iTunes and it failed. I ended up doing it directly on the phone. I haven't tried to do a backup because I use iCloud for that
Why isn't anyone from Apple/iTunes replying on this one? It's obviously a widespread issue. It needs a fox - PRONTO!
@mstone972
My guess is it hasn't been raised up with greater urgency or they have a bug refresh/update coming very soon. What I think it a massive miss is when organizations do not acknowledge there is an issue and note it in the bug log for others to know its captured as an issue being investigated. Keeping customers and users in the dark does not help solve issues.
I have continued to test the many variations to try and resolve the bug including a total removal of apple services and products and re-install. Same outcome. I suspect it's an issues with the iTunes Library.itl file. I can remove items from my library and create playlists as normal in my library from existing songs. The second you add a new song from Apple Music into the iTunes library, it locks up the app. Task Manager is required to end Itunes and restart iTunes. At that time, the new file is ok to play as "new" in my library and operates as normal. However, if you go and add another song from Apple Music, the lockup cycles repeats.
Win11 64bit
12.12.9.4
Agreed. Crickets. Unacceptable. Apple where are you??
The bug fix can't some soon enough. I wish someone would let us know it's coming and when. It's frustrating to have to restart my iTunes a dozen times a day.
I have been experienching the same problem. I am using Windows 10. Very unfortunate problem :/
Yep, same problem with me on windows 11. Hoping for a fix soon
Same for me and now (June 16, 2023), I can no longer search for anything without it freezing. This has been a long month.
And here we are without any fixes or response from Apple. Starting to wonder if we are all wasting our money on their services….
Windows 10 computer. Same problem as everyone else. When iTunes crashes, I stop the program by using the task manager. When I go to the task manager, I notice that iTunes is using 970MB of memory. This is about 90% of my total computer memory. When I first opened iTunes, it used 170 MB of memory. Is it normal for memory usage to go from 170 MB to 970 MB in just a few minutes? That is how long it took iTunes to crash this last time. Could the program crash because of the high memory usage?
Exactly the same for me: Windows 10 and same iTunes version. When I leave my library for "Pour vous" (For you in French) or "Parcourir" (Browse in French) or anything else, all of iTunes freezes. Must restart the PC. But all other fonctions seem OK. Restart is the only way to go back to my playlist in progress BUT...
Windows 11 Home V 22H2
Realtek Audio Driver: 6.0.9261.1
Having the same issue but I don't have an iTunes library. I only use iTunes to stream Apple Music and I still have this issue, although I may have downloaded a song or two from Apple Music. The issue is resolved when I rebooted. I have noticed a downgrade in the music in general since the upgrade as well.
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My iTunes 12.9.4 keeps freezing
