My iTunes 12.9.4 keeps freezing

Ever since I updated my iTunes to the new version yesterday, it keeps freezing. I can play a few songs but it will always freeze in the middle or toward the end of a song and then you can't bring it back to life. When you force quit on cntrl-alt-delete it shows that iTunes is not responding. This happened a number of times on both Windows 10 and Windows 11 machines.


[Re-Titled by Moderator]

Windows, Windows 10

Posted on May 26, 2023 5:53 PM

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81 replies

Sep 22, 2023 1:05 PM in response to veravinifera

I spent a few hours on this today with Apple technical support. I did not come away with a solution, but I did learn that this issue had only been logged once before in their issues database. So it's now doubled.


I also learned that it takes a large number of users to identify an issue thru tech support before it gets visibility with Engineering.


It was also clear that our Support Community discussions were not impacting any of this.


The tech that I spoke to wanted to get into deep Problem Determination with me on my system, but I did not have the time to do reinstalls and set up shadow libraries etc. Tried to argue that the issue is pervasive and should be recreated in a lab.


Hope this input helps and provides thoughts on next steps.

Sep 23, 2023 9:26 AM in response to Sweatington

Thanks .. this sounds helpful .. but I'm a little worried about deleting anything that might make things worse. I actually have 3 'Apple' folders in the Local folder .. Apple, Apple Computer and Apple Inc.


The Apple folder has a single subfolder - Apple Software Update


The Apple Computer folder has some old subfolders, but does have a recent iTunes subfolder which has a number of files including a very large (35MB) Cache folder dated yesterday.


The Apple Inc. folder has a 5 subfolders that all seem to relate to iCloud and Firefox


Can you help guide me a bit further .. and I'd hate to delete something that messes up my iTunes library of 72K songs.


Thanks so much!

Sep 23, 2023 6:39 PM in response to veravinifera

Vera, please see my post about my discussion with Apple technical support yesterday. If we want them to pay attention we need to raise the issue through their support organization. The Community is not sufficient. It took me over an hour yesterday but I think it was a worthwhile investment to bring visibility to what we are all dealing with.

Sep 23, 2023 9:11 PM in response to Garth Issett - Canada

you might be able to move the playlists out of the folder temporarily for backup and move them back in again after itunes have regenerated the folders on startup, but I can't say for sure it will work, and you would need to figure out what files are the playlists, I have no idea really.


Also, what I deleted and worked for me was located in Roaming folder


And I just realized I have my playlist still, sorry about that. I guess playlists aren't saved there. Ignore everything above xD You should be good to delete those.At least roaming if you have anything there.

My iTunes 12.9.4 keeps freezing

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