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Purchased a damaged Apple gift card, what is the policy?

Hey all. I recently purchased an Apple gift card from a third party retailer (Target) and half the code is missing. This is the second time I’ve had this issue occur and the first time this happened, Apple solved the problem by sending me a new code. This second time I’m told by Apple that this card is void because it’s damaged and I need to seek reimbursement from Target. Lo and behold, Target claims this is Apple’s issue. Has the policy changed in the last five months? Thanks in advance.

Posted on May 26, 2023 10:48 PM

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Question marked as Top-ranking reply

Posted on Jan 5, 2024 3:26 PM

katmc49 wrote:

I mistakenly scratched some codes off


Here is what to do: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support


You will need to directly contact Apple Support for issues with gift cards and with gift card redemptions.

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Mar 22, 2024 1:55 PM in response to leasure12

leasure12 wrote:

I purchased a damaged gift card it has missing numbers i have receipts purchase,activation receipt and card i paid $100 how do i send the copys and to whom


Please re-contact Apple Support directly, and ask your questions of them.


We are other users like you. We don’t work for Apple.


You will need to directly re-contact Apple.

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Purchased a damaged Apple gift card, what is the policy?

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