Purchased a damaged Apple gift card, what is the policy?

Hey all. I recently purchased an Apple gift card from a third party retailer (Target) and half the code is missing. This is the second time I’ve had this issue occur and the first time this happened, Apple solved the problem by sending me a new code. This second time I’m told by Apple that this card is void because it’s damaged and I need to seek reimbursement from Target. Lo and behold, Target claims this is Apple’s issue. Has the policy changed in the last five months? Thanks in advance.

Posted on May 26, 2023 10:48 PM

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Posted on May 27, 2023 2:08 AM

According to Apple (If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support):

If you can't read the code on the back of your card because it's scratched or damaged, contact Apple Support.


The included link gives some instructions on contacting Apple Support for a gift card issue.

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Purchased a damaged Apple gift card, what is the policy?

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