Microsoft Exchange No Longer Works With Apple Mail ?

Okay, it appears that Microsoft is discontinuing support for basic auth with Microsoft 365 services starting sometime around June 6th 2023. (And you might need specialized help with your mail and with your IT more generally here, as this isn’t a configuration sequence or a mail server I have a way to test.)

That written, read this: https://techcommunity.microsoft.com/t5/exchange-team-blog/microsoft-and-apple-working-together-to-improve-exchange-online/ba-p/3513846

Then update to macOS 12.6.6 or macOS 13.4.

Then remove and re-add the mail account, not with basic auth, and test again.

If not, remove and re-add it as an Exchange account.

Longer answer, more links…

Louis XIV wrote:

It's my understanding that Microsoft no longer supports Apple Mail? (Version 15.0). Can someone verify this? I have multiple business accounts through GoDaddy and I can no longer log into any Exchange mail account. (Not a GoDaddy issue). This also includes the actual Exchange site for each account. It's obviously an authorization issue and I believe it related to Microsoft no longer accepting simple verification when someone tries to long in.

Yes, I have tried to change passwords, etc. It's obviously an Exchange issue of not accepting passwords.

Using Apple 12.2.

First… macOS 12.2? That’s pretty old. Definitely update that.

If you want to use Microsoft services and servers and particularly Exchange Server, using Windows is usually the best approach. If not that path here, then using Office and Outlook would be common. GoDaddy has occasionally been able to figure out some odd behaviors of their own servers, so they too could have issues in play here.

It appears Microsoft is dropping basic auth for IMAP and POP for their Microsoft 365 services, and requiring everybody to move over over to multi-factor or to Exchange:

https://support.microsoft.com/en-us/office/set-up-email-in-mac-os-x-mail-de372dc4-9648-4044-a76c-e8a60e178d54

The following text was purportedly sent out by GoDaddy to their customers:

Update your settings to keep your email app access working.

There are email accounts in your organization using Basic Authentication, which Microsoft will no longer support after 06/08/2023. You'll still be able to access your email through your browser, but not from an email app, such as Outlook or Apple Mail — don't worry, none of your emails will be lost.

In order to continue using your email apps, you need to update your settings from POP/IMAP to Exchange for each device you use to check your email. This also applies to other users who are set up within your account using POP/IMAP settings. Here's how to update your email settings.

Here is how to set up Apple Mail with Exchange protocols for Microsoft 365 on GoDaddy:

https://productivity.godaddy.com/app/exchangeSettingsHelpArticles?type=basicauthupdate#/

macOS mail does support OAuth and multi-factor, and re-configuring or removing and re-adding the server account connection not using basic auth should be enough to enable that. (I’ve been not using basic auth for a while. It works. Though I’m not working with Microsoft 365 or Exchange.)

Another bigger-project option is IMAPSYNC or similar, and re-hosting all your mail over to another service and another provider. (At least while IMAP with basic auth is still working.)

How do I get a domain subscription for the foundations?

talaq211 wrote:

How do I get a domain subscription for the foundations?

I am unsure what you are asking, and if this is related to Exchange Server and authentication.

If this is not related to Louis XIV and “fun” with Exchange Servers, please post your own new question.

To post a new question, use the Ask The Community link near the top center.

If you are seeking to subscribe to Apple TV+ for the Foundation TV series, start here: Apple TV+ - Apple

Louis XIV wrote:

Thanks, you explained it in a few words while GoDaddy was clueless.

There are many hosting providers and registrars to choose from.

As do others, it appears GoDaddy is reselling Microsoft Azure here, too.

Louis XIV wrote:

Unfortunately, this does not work. There is no way to sign into an account to change it.

Including signing in as an Exchange account?

Contact GoDaddy support.

Whether to address this, or to move your data and hosting off GoDaddy.

That implies that GoDaddy is doing something additional and specific with their two-factor support requirements, as the Microsoft docs appear to indicate Apple Mail should work. But Exchange Server has always been its own and unique thing, and Microsoft has long licensed the clients.

Louis XIV wrote:

Upgrading to the latest version of 13.3.1 allowed me to fix the issue. Also, mail 16.0.

The current version is macOS 13.4.

The issue is not with exchange in Apple Mail. It's a GoDaddy issue. one of my clients is experiencing the issue right now with macOS Mojave, 10.14.6. It was working fine up until either the second to last or last week in May. This was just about a weekor two weeks ago.

However, I have a business email I subscribe to directly from Microsoft 365- one I did not purchase through Godaddy. When I logged in on the Mail app with it, it worked perfectly fine. I had zero problems with authenticating. The fields for me to enter my email address and password credentials were there and logged in promptly.

Even after sending Godaddy, emails with the relevant screenshots, and not escalating my issue to a technical department, I just got a 3rd party email client which supported the emails. Now my people back on track.

Godaddy customer service is clueless and incapable with dealing with the issue.

My advice, visit https://www.microsoft.com/en-us/microsoft-365/business/compare-all-microsoft-365-business-products?&activetab=tab:primaryr2 and compare the prices there with what you are using from Godaddy's 365 offering. Chances are, depending on the size of your organisation or how many exchange accounts you use for your business, you will be better off with purchasing an exchange solution directly from Microsoft. If you go the route, you won't have to worry about your exchange account not working with apple's Mail app.

Please know that I cannot speak to exchange not working in Apple's Mail app in any macOS version older than macOS Mojave 10.14.6. Maybe by next week I will test it for you all and update you all on my findings. But definitively, if you are on macOS Mojave, 10.14.6, and your GoDaddy exchange account with Microsoft 365 is not authenticating and not logging in and you don't want to use the web browser, consider using the email directly from Microsoft with the link I provided. They even have a one month free option you can try. Please contact your IT department to help with the move so you don't loose earlier emails.

[Edited by Moderator]

I intermittently have issues with my Apple email Exchange accounts all of a sudden wanting the Password, but the Password will NOT be accepted. I tried all the usual fixes, and the accounts still did not generate. I have 6 GoDaddy Exchange email accounts.

However, a GoDaddy representative helped me out with a SIMPLE TECHNIQUE. He had me sign in ONLINE to one of my Exchange email accounts, and then go back to my Apple email, and add the same Exchange email account there. Viola!

You have to use the official Microsoft password pop-up request and do NOT use the Apple password request.

Here is the link to save and keep for this simple fix: https://login.live.com/login.srf?wa=wsignin1.0&rpsnv=16&ct=1698806842&rver=7.0.6738.0&wp=MBI_SSL&wreply=https%3a%2f%2foutlook.live.com%2fowa%2f%3fnlp%3d1%26RpsCsrfState%3d1a40d6c1-eb3b-8b65-07fa-93dc50299f2a&id=292841&aadredir=1&CBCXT=out&lw=1&fl=dob%2cflname%2cwld&cobrandid=90015