A vertical white band, about 1" wide on right side of screen is covering information on Safari screen.

Question

Level 1

9 points

A vertical white band, about 1" wide on right side of screen is covering information on Safari screen.

Many times when I'm looking at a page in Safari on my iPad 9th gen, as soon as I try to scroll I will get a vertical band of white, maybe 1" wide, on the right side of the screen which covers information. There is no "X" or any other way to get rid of the band.

I have tried resetting my iPad, as suggested by other Community people, many times, but I still get the band after scrolling. STILL HAVE THE VERTICAL BAND!

Also as a suggestion by Community people, I have verified my Safari "Zoom" setting is at 100% (and also tried other settings, then going back to 100%). STILL HAVE THE VERTICAL BAND!

How do I get rid of this band?

iPad (9th generation)

Posted on May 27, 2023 12:22 PM

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Answer 1

Jan 23, 2024 2:33 PM in response to chooch440

Hi! I am having the same exact situation. Did you ever resolve this issue? I've cleared my cache, uninstalled and reinstalled Chrome, yet nothing helps. I get a white vertical band down the left side of 2 specific websites. It covers all the text underneath, and there is no way to remove the band. There is actually an X, but when you click on it, nothing happens. It first started on one specific website, now it's doing this on two websites. I can't find a single person to help me with this. I appreciate any feedback you may have.

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Answer 2

chooch440 Author

Level 1

9 points

May 27, 2023 4:57 PM in response to chooch440

I forgot to mention that I did verify I was in full screen mode, every time the band appeared.

Thank you for the suggestion, but that is not the solution.

When I tried to scroll the Amazon page below the text size changed and everything shifted to the left, leaving the band on the right.

Sometimes the band actually covers text without the screen size changing.

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Answer 3

chooch440 Author

Level 1

9 points

May 27, 2023 5:47 PM in response to sberman

The problem only does appear in Safari and I couldn't find a solution in the Safari settings.

Although the extension symbol is there I do not use any extensions. I have tried to get rid f the symbol but haven't found a way to do it.

I truly appreciate your comments even though we haven't found the problem. It is awesome you are trying to help.

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Answer 4

sberman

Level 10

267,837 points

May 27, 2023 5:34 PM in response to chooch440

This symbol indicates you are using Safari extensions. Might they be responsible? Is it true this issue only occurs in Safari?

Get extensions to customize Safari on iPad - Apple Support

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Answer 5

sberman

Level 10

267,837 points

May 27, 2023 6:30 PM in response to chooch440

OK, I think that’s the answer then. This seems to be an Amazon trait.

Consider trying Settings > Safari > Clear History & Website Data.

(I have no experience using Chrome.)

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Answer 6

sberman

Level 10

267,837 points

May 27, 2023 6:08 PM in response to chooch440

chooch440 wrote:

Although the extension symbol is there I do not use any extensions.

Please double check Settings > Safari > Extensions. You should see this.

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Answer 7

sberman

Level 10

267,837 points

May 27, 2023 3:04 PM in response to chooch440

Tap the three horizontal dots at the very top of your screen and choose “Full Screen” from the resulting drop-down.

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Answer 8

chooch440 Author

Level 1

9 points

May 27, 2023 4:35 PM in response to sberman

I forgot to mention that I did verify I was in full screen mode, every time the band appeared.

Thank you for the suggestion, but that is not the solution.

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Answer 9

chooch440 Author

Level 1

9 points

May 27, 2023 6:10 PM in response to chooch440

I just tried Chrome and the same issue happened- as soon as I tried to scroll, the text size went down and the page moved to the left leaving the white vertical band.

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