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Hi all,
So we have a Iphone Xs with applecare until 2024 and need battery replacement my applecare says battery change without cost . Made appointment in Apple store and after 15 min the Apple representative says you need to pay 99€ , denied ofcourse. I am in full support with my Applecare and using my Iphone XS already for year.
iPhone XS
The XS is a very old model, but I suppose it might be possible that you still have active AppleCare or AppleCare+.
However, AppleCare is not a battery replacement plan. It only covers malfunctions/defects that are not the result of accidents or misuse, while AppleCare+ also covers accidental damage with certain deductibles. Apple considers a battery “defect” to be when the battery health is below 80% while it has accumulated less than 500 cycles. If your battery has accumulated more than 500 cycles, Apple will not consider that to be a covered defect under AppleCare. That’s normal wear.
The XS is a very old model, but I suppose it might be possible that you still have active AppleCare or AppleCare+.
However, AppleCare is not a battery replacement plan. It only covers malfunctions/defects that are not the result of accidents or misuse, while AppleCare+ also covers accidental damage with certain deductibles. Apple considers a battery “defect” to be when the battery health is below 80% while it has accumulated less than 500 cycles. If your battery has accumulated more than 500 cycles, Apple will not consider that to be a covered defect under AppleCare. That’s normal wear.
Peteforrest74 Said:
"Applecare says battery change with no cost and I need to pay"
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AppleCare and Payments:
No one here has any say in Apple's charges. These are just user-to-user forums. So, is this accidental damage?
Thnx Y_P_W that is why he run a diagnostic test on my phone now I understand many thanks.
Applecare says battery change with no cost and I need to pay
