You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
Hi all,
So we have a Iphone Xs with applecare until 2024 and need battery replacement my applecare says battery change without cost . Made appointment in Apple store and after 15 min the Apple representative says you need to pay 99€ , denied ofcourse. I am in full support with my Applecare and using my Iphone XS already for year.
iPhone XS
The XS is a very old model, but I suppose it might be possible that you still have active AppleCare or AppleCare+.
However, AppleCare is not a battery replacement plan. It only covers malfunctions/defects that are not the result of accidents or misuse, while AppleCare+ also covers accidental damage with certain deductibles. Apple considers a battery “defect” to be when the battery health is below 80% while it has accumulated less than 500 cycles. If your battery has accumulated more than 500 cycles, Apple will not consider that to be a covered defect under AppleCare. That’s normal wear.
The XS is a very old model, but I suppose it might be possible that you still have active AppleCare or AppleCare+.
However, AppleCare is not a battery replacement plan. It only covers malfunctions/defects that are not the result of accidents or misuse, while AppleCare+ also covers accidental damage with certain deductibles. Apple considers a battery “defect” to be when the battery health is below 80% while it has accumulated less than 500 cycles. If your battery has accumulated more than 500 cycles, Apple will not consider that to be a covered defect under AppleCare. That’s normal wear.
Peteforrest74 Said:
"Applecare says battery change with no cost and I need to pay"
-------
AppleCare and Payments:
No one here has any say in Apple's charges. These are just user-to-user forums. So, is this accidental damage?
Thnx Y_P_W that is why he run a diagnostic test on my phone now I understand many thanks.
Applecare says battery change with no cost and I need to pay
