AirPod Pro unusable for calls (Phone, Zoom, etc.) - People barely can hear me

Question

Level 1

12 points

AirPod Pro unusable for calls (Phone, Zoom, etc.) - People barely can hear me

Hi, I have tried everything I could fin online. When having a phone call people can

barely hear me. Same issue whether I try with my iPhone 14 Pro Max or my iPad Pro 6th generation. I have to switch my AirPod Pro off to be able to have the phone conversation. Playing music is NO issue, works very well. When I try to record myself using the Voice Memo App I can clearly reproduce the issue. Any kind of hone calls are the problem (phone, Zoom, etc.). So it must come form the microphone. I had the AirPod Pro replaced by Apple. Apple kindly provided brand new ones. It worked for a while and now back to same problem. It seems other users around me are having the same problem and just abdicating. I am an apple addict for decades. I do not want to addict. There must be a solution. Anyone to help me?

Airpod Pro A2698 Version 5E135

iPhone 14 Max Pro or iPad Pro 6th generation

iPhone 14 Pro Max, iOS 16

Posted on May 27, 2023 10:50 PM

Reply

Answer 1

TheLittles

Level 10

203,271 points

May 27, 2023 10:58 PM in response to BrVi

BrVi Said:

"AirPod Pro unusable for calls (Phone, Zoom, etc.) - People barely can hear me"

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Troubleshooting Cut-Out AirPods Mic:

A. Interference:

It may be interference that getting in the way here.

Some Links in Regards to Interference:

B. Visit Apple Support links:

If your AirPods Won't Connect – Apple Support

If your Left or Right AirPod isn't Working - Apple Support

Connect and Use your AirPods and AirPods Pro – Apple Support

If the Sound from your Wireless Headphones Cuts Out or is Distorted - Apple Support

C. Verify the Balance:

Go to: Settings
Tap: General
Tap: Accessibility
Scroll Down: to Hearing
Adjust: the audio volume balance

D. Using an App?:

Check and make sure that the balance to the middle.

E. Close All Open Apps:

An app is accessing your audio. So, close all apps. Hold you finger down as you swipe up. Then, close all of these open apps, by sweeping up wkly for all apps.

Reply

Answer 2

TheLittles

Level 10

203,271 points

May 27, 2023 11:19 PM in response to BrVi

BrVi Said:

"Thanks for the reply. Had tried all of this. It seems that MANY MANY people report exactly the same issue.m without a solution from Apple."

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Sure it's been reported "many many times". Question is: "Just how many people have actually reported it directly to Apple?"

Provide Apple With This Feedback:

Apple rarely reads these forums on their own time. So, to get the word out to Apple on this, provide them with feedback. They won't get back to you directly on this, but the more they hear of it, the more they will know what problems exist and how to go about fixing them. So, do you part and provide feedback on it. Be certain that you are positive with the feedback (elsewise, it'll likely be filtered out).