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Level 1

16 points

double of the same user on apple tv

Hi community

I have the same user twice in my apps tv, and have checked their device and only have one house in their Home app.

How can I remove one of the double user?

Apple TV 4K (1st generation)

Posted on May 29, 2023 12:13 AM

Top-ranking reply

Level 1

16 points

Posted on Jun 3, 2023 3:20 AM

Fixed -

I have removed the second person from my Home app using the iPhone and have registered again and now only show one account from that person.

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Similar questions

4 replies

Top-ranking reply

Level 1

16 points

Fixed -

I have removed the second person from my Home app using the iPhone and have registered again and now only show one account from that person.

You can use the Support app on iPhone or iPad. I believe that defaults to chat-type support, if that is what you prefer.

Community Specialist

Hey ferreirex,

For help with your Apple TV accounts, please contact Apple directly to Get Support. They will be in the best position to assist you.

Sincerely.

Level 1

16 points

Thanks.

I have checked but now is it only available by Call not by text message as before.

double of the same user on apple tv