How can I add a purchase date for my airpods to prolong guarantee period?

Question

Level 1

4 points

How can I add a purchase date for my airpods to prolong guarantee period?

I buy my airpods on 25.05.2023, and I have a cheque with this purchase date

But my guarantee period for my airpods ends on 06.03.2024

When I try to add actual date of purchase - I see: We’re unable to validate your date of purchase. Contact Apple Support for further assistance.

And when I try to contact Apple Support - all I can do is contact the service center for repair. But I don't need to repair my airpods, I just want to add a purchase date for my airpods to prolong guarantee period

How can I do this?

Posted on May 29, 2023 1:32 AM

Reply

Answer 1

Vilas_S

Community Specialist

May 30, 2023 11:20 AM in response to Moroshka

Hello Moroshka,

Thank you for using Apple Support Communities. Sounds like you need help updating your proof of purchase for your AirPods. You are correct, you'll need to reach out to Apple Support for assistance in updating that information. The following resource does have more details: Update your proof of purchase - Apple Support

The resource does have a link that you can use to locate contact details for Apple Support. We hope this helps you. Thank you for using Apple Support Communities. Take care.

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Answer 2

Moroshka Author

Level 1

4 points

May 31, 2023 3:01 AM in response to Vilas_S

Yes, i saw this link, but my country is Kazakhstan and there is no contact detail for my country. All that I can do - is to Find a local Apple Authorized Service Provider to repair my AirPods, but I don't need to repair it, I need to update my purchase date

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How can I add a purchase date for my airpods to prolong guarantee period?

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