OSX ventura installation "this disk has S.M.A.R.T errors" message

Hi-


I am getting the following error message while trying to install Ventura. My iMac is just over 3 years old works just fine with Monterey. Any suggestions on what to do here?


Thanks.


iMac (2017 – 2020)

Posted on May 29, 2023 11:17 AM

Reply
11 replies

May 30, 2023 12:27 PM in response to akfromnyc

An alternative to having the internal disk replaced along with the labor costs would be to get an eternal SSD, clone your boot drive to it and run on it. I have a couple of eternal SSDs that I boot into to run other systems. If you go that route you'll be able to take the external drive with you when you finally upgrade your iMac at a later date.


If you go that route I recommend you contact OWC (MacSales.com) Customer Support and see which of their many offerings would work best with your particular iMac, workflow and budget.


OWC is considered by many to be the premier 3rd party hardware supplier for Macs.


That being said I would still take it in to the nearest  Apple Genius Bar for a free diagnostic check to confirm the problem.




May 29, 2023 11:29 AM in response to akfromnyc

Back up your data.


This backup is the first and foremost priority here. No other steps, no tests, no diagnostics, no re-installs, and no other operations should be attempted prior to obtaining as complete and current a backup as can be acquired.


Then run Diagnostics.


Then contact Apple Support and discuss your options and alternatives.


If this Mac has a hard disk, I’d be included to discuss replacing a hard disk with an SSD, too. Apple won’t do that, but an Apple authorized third-party repair provider might.

May 30, 2023 1:14 PM in response to akfromnyc

A little confused. What exactly is your advice/suggestion?

If you think it is fine because the diagnostics came back clean, go ahead and use it.

Ventura won’t install because of them as doing anything with that disk could result in failure any time.

Separately, isn't it a bit odd that it takes a Ventura install to discover a SMART error?

Disk Utility should report them, too.

Jun 3, 2023 10:19 AM in response to akfromnyc

Thanks to everyone who replied to my query. I called apple support - they could not help and instead arranged a genius bar visit.


Question: What is the point of the genius bar visit, lugging a big imac 27 all the way to the Apple store? Either they will say the SMART message is incorrect and my drive is fine or they will say the drive is likely to fail. If the former, i'm fine. If the latter, I need to move to a new drive or get a new mac - either of which will require a restore from backup or data transfer from the present failing hard drive.


Since i backup religiously to two external drives (using time machine auto backup) and use backblaze for further redundancy, AND have most of my files on dropbox anyway, why go to the Genius bar? Let the disk fail whenever it does and then deal with it using my multiple backup options. Makes sense, or am i missing something - is there really any value the Genius bar folks can add to my situation?


THANKS!!

Jun 3, 2023 10:38 AM in response to akfromnyc

They have tools which can diagnose drive problems much more thoroughly than the First Aid of Disk Utility or the build in diagnostic features of the systems.


They may more than likely want to erase the drive and install a fresh system to make sure it's not software related. So make sure you have a full and current backup of your internal boot drive before going in.


If you have to carry the iMac a long distance and you can temporarily double park in front of the Apple Store do so, run in and have an employee carry it in while you park. I've done that a couple of times.

OSX ventura installation "this disk has S.M.A.R.T errors" message

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