Rev2220 wrote:
I've encountered this, too, as it seems have lots of people, and when you look for a solution you find people asking the same question with no one (esp. from Apple) providing a viable answer.
@IdrisSeabright: your response saying "That's because it often works. Troubleshooting something like a phone is frequently not a 'let's just do the sure fix'. It's, let's see if, by trial and error, we can narrow down the cause of the problem" is inadequate.
Do you want to wait around until the causes (there are probably several)? Or do you want to solve the problem.
Trial and error doesn't address the cause. The cause is in the software itself, which is designed by someone to do specific things. If it does not do those things reliably then that is called a bug. The enduser is not the person responsible for addressing and removing or fixing the bug.
You're making the assumption that this is a bug. I suppose if you contort the definition of bug enough, anything that goes wrong on a machine that runs software is a bug. But, reality if often more complicated than that. Sometimes, problems are caused by user error (actually, pretty often). Sometimes, they are caused by an unforeseeable conflict between the system software and something else. Sometimes, they are hardware problems. We know that Apple is constantly working on resolving bugs so, other than to tell them what you've observed, there's no much you can do but wait. They will get to it when they get to it. But, if the problem isn't a bug, nothing the do will fix it. Why not try some things while you're waiting? How is that wasting time? Even if you don't ever find the root cause (you probably won't), you may resolve the issue.
Apple should be providing "the sure fix." Have they yet? If so, what is it?
Again, we don't yet know the problem is Apple's to fix. If they do something that fixes the problem, the problem will go away. That's how we'll know.
I don't take your post as snarky, but rather an expression of frustration. I get it. I'm still sputtering about the fact that you can no longer assign custom text tones on an iPhone (and that is almost certainly either a bug or a deliberate choice on Apple's part). But, we are the only ones who can decided how to respond to a situation. If you don't want to do any troubleshooting and instead wait an hope for Apple do do something, that's your choice.
Best of luck.