Logitech Combo touch issue for iPad Pro 12.9 2021

Hello,

I was having the same/similar issues with my setup. I recently downloaded the logitech app from the app store, restarted the iPad, detached and reattached the keyboard and now it is working. I'm not sure why this worked but I figured it was worth posting for others as I found no recommendations online to install the logitech app.

I hope this helps someone and good luck!

If your iPad is not behaving as expected, try a forced-restart - as this will often clear an isolated software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support

When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings

If the problem still doesn’t clear, you would be well advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

Problem SOlved (by chance).

I reset the iPad Pro to factory. New.

Then did not load all my apps, only the ones I really used.

I think the WSJ news new app was part of the problem.

Then I did not enable stage manager.

I kept all my setting s as standard except text size and display lighting.

It has been working great ever since, arrows and all.

Thanks man, I've been half an hour trying to find touchpad settings for the same combo. Totally forgot about the app. I think they asked me two years ago if I wanted to install it and I probably said, get lost. You saved the day.

🤤✌️

I’m having the same issue and even when sleep mode kicks in the keyboard doesn't work, I bought it from apple, it would be great that apple replaces them, even paying the difference for an apple keyboard would make sense. Bad product…