Outlook Sending from Iphone Issue

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Level 1

9 points

Outlook Sending from Iphone Issue

I couldn't get any responses to this question (posted below), but now I have another related question.

I've noticed that anything I send from my iphone (Outlook based, not yahoo or hotmail) just hangs in the Outbox until I get within range of my home router. Until I get the iphone attached to my router when I try to send it just says the server does not recognize my email address. Ideas?

Old post with no answer yet: I have this issue with both my wife's Iphone 3 and my Iphone 4. We have seperate Outlook email accounts but, many of the emails we get on our desktop are not going to my Iphone 4 or her Iphone 3. I have the accounts set up correctly I think, but not sure why not all the emails that hit our desktop inbox don't also get to our Iphone. I also can't reply or send from the Iphones for the Outlook accounts. When I try to send something it stays in the Outbox and gives the message that the Server didn't recognize the account.

My Hotmail and Yahoo mail work just fine. Any ideas?

iOS 4

Posted on Aug 18, 2010 4:45 PM

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Answer 1

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Allan Sampson

Level 10

123,677 points

Aug 18, 2010 4:59 PM in response to Mr. Umpire

I've noticed that anything I send from my iphone (Outlook based, not yahoo or hotmail) just hangs in the Outbox until I get within range of my home router. Until I get the iphone attached to my router when I try to send it just says the server does not recognize my email address. Ideas?

You can access a Yahoo and a Hotmail account with Outlook. Who is the email account provider for this account? Is the account provided by your internet service provider for your internet access at home?

Most, if not all internet service providers block the use of SMTP servers that are outside of the ISP's network or not provided by the ISP being used for your internet connection at the time unless the SMTP server is authenticated. The same applies to AT&T when connected to the internet via their cellular network. Yahoo has an authenticated SMTP server and I believe Microsoft has the same with a Hotmail account.

Old post with no answer yet: I have this issue with both my wife's Iphone 3 and my Iphone 4. We have seperate Outlook email accounts but, many of the emails we get on our desktop are not going to my Iphone 4 or her Iphone 3. I have the accounts set up correctly I think, but not sure why not all the emails that hit our desktop inbox don't also get to our Iphone.

Sounds like the email accounts are POP accounts and if so, what is your account setting with Outlook for removing messages from the server when downloaded by Outlook? If you want the same messages downloaded with Outlook available for download when accessing the account with the iPhone's Mail app, you need to set this to never with the account settings with Outlook.

If already set to never with the account settings with Outlook, do you leave Outlook launched and running actively checking the accounts for new messages while your iPhone is doing the same? If so, there is a limitation with a POP account in this regard. With a POP account, only one email client at a time such as Outlook or the iPhone's Mail app can access the incoming mail server to check the incoming mail server for new messages and/or download any new messages at the server. When a 2nd email client attempts to do the same as another email client, the incoming mail server will temporarily lock out the 2nd email client from accessing the incoming mail server until the communication with the incoming mail server has been completed and closed by the other email client. This is not a problem with an IMAP account. Although it is possible to access a POP account with more than one email client, a POP account is designed to be accessed with a single email client only. An IMAP account is designed to be accessed with more than one email client with all server stored mailboxes kept synchronized with the server with each email client used to access the account.

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Answer 2

Mr. Umpire Author

Level 1

9 points

Aug 18, 2010 5:11 PM in response to Allan Sampson

*RESPONSES IN CAPS:*

You can access a Yahoo and a Hotmail account with Outlook. NO WAS JUST SAYING I HAVE NO PROBLEMS ACCESSING YAHOO OR HOTMAIL. Who is the email account provider for this account? TIME-WARNER Is the account provided by your internet service provider for your internet access at home? YES

Old post with no answer yet: I have this issue with both my wife's Iphone 3 and my Iphone 4. We have seperate Outlook email accounts but, many of the emails we get on our desktop are not going to my Iphone 4 or her Iphone 3. I have the accounts set up correctly I think, but not sure why not all the emails that hit our desktop inbox don't also get to our Iphone.

Sounds like the email accounts are POP accounts and if so, YES THEY ARE what is your account setting with Outlook for removing messages from the server when downloaded by Outlook? IT WAS SET TO NEVER HOLD ON THE SERVER. TODAY I CHANGED IT TO HOLD ON THE SERVER 2DAYS WITH NO CHANGE IN EFFECT. If you want the same messages downloaded with Outlook available for download when accessing the account with the iPhone's Mail app, you need to set this to never with the account settings with Outlook.

If already set to never with the account settings with Outlook, do you leave Outlook launched YES IT IS RUNNING ALL THE TIME and running actively checking the accounts for new messages while your iPhone is doing the same? If so, there is a limitation with a POP account in this regard. With a POP account, only one email client at a time such as Outlook or the iPhone's Mail app can access the incoming mail server to check the incoming mail server for new messages and/or download any new messages at the server. When a 2nd email client attempts to do the same as another email client, the incoming mail server will temporarily lock out the 2nd email client from accessing the incoming mail server until the communication with the incoming mail server has been completed and closed by the other email client. This is not a problem with an IMAP account. Although it is possible to access a POP account with more than one email client, a POP account is designed to be accessed with a single email client only. An IMAP account is designed to be accessed with more than one email client with all server stored mailboxes kept synchronized with the server with each email client used to access the account.

THANKS FOR YOUR HELP

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Answer 3

Aug 18, 2010 5:21 PM in response to Mr. Umpire

You can access a Yahoo and a Hotmail account with Outlook. NO WAS JUST SAYING I HAVE NO PROBLEMS ACCESSING YAHOO OR HOTMAIL.

I provided this as an FYI only based on the following copied from your post - with the account being Outlook based.

I've noticed that anything I send from my iphone (Outlook based, not yahoo or hotmail)

TIME-WARNER Is the account provided by your internet service provider for your internet access at home? YES

Time Warner does not have an authenticated SMTP server with a RoadRunner account and a RoadRunner account can be accessed with an email client as a POP account only. AT&T's SMTP server is included on the iPhone which you can enable for the account on your iPhone so you can send messages with the account when connected to AT&T's network. This will not provide for being able to send with the account when connected to a wi-fi network besides your own unless Time Warner is the ISP being used for the internet connection with the wireless network.

YES IT IS RUNNING ALL THE TIME and running actively checking the accounts for new messages while your iPhone is doing the same?

You need to quit Outlook or disable the accounts from being automatically checked for new messages while away from Outlook and using your iPhone to check the account for new messages.

THANKS FOR YOUR HELP

You're welcome.

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