You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

Macbook - can't update applications - previous owner keeps showing as user

I donated my old MacBook to the church and I'm unable to update applications .

OS updated fine today to the latest available.

I can't get the update to take the new credentials on some applications....like Keynote.

background:

I set up a new user "email@gmail.com" when I donated the MacBook.
Deleted my old user account on the laptop months ago and removed the device from my appleID list.
Today logged into iCloud with the new user credentials just to ensure I have them correct. No problem. Got two factor on the iPad I also donated.
Try to update KEYNOTE and my old user name populates field. I overwrite, then enter PW. Then I get a window "sign in to the iTunes Store" (see below). This continues to repeat.

Hardware and OS info in snip below.

thanks in advance for a solution.

[Personal Information Edited by Moderator]

Posted on May 30, 2023 7:40 AM

Similar questions