Unable to log in to iMessage, unknown error

After last software update I am unable to log in to iMessage with my apple id. I get an "unknown" error.


MacBook Pro 13″, macOS 13.3

Posted on May 30, 2023 9:15 AM

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Question marked as Top-ranking reply

Posted on May 30, 2023 9:52 AM

  1. Restart your device. This can often fix minor software glitches.
  2. Check your internet connection. iMessage requires an internet connection to work. Make sure you're connected to Wi-Fi or cellular data.
  3. Sign out of and back into your Apple ID. This can sometimes fix problems with your Apple ID account.
  4. Reset your network settings. This will reset all of your network settings, including your Wi-Fi network passwords.
  5. Update to the latest version of iOS. Apple often releases software updates that fix bugs and improve performance.

Contact Apple Support. If you've tried all of the above and you're still having problems, contact Apple Support for help.


Here are the steps on how to reset your network settings:


  1. Go to Settings > General > Reset.
  2. Tap Reset Network Settings.

Enter your passcode and tap Reset Network Settings again.


Your device will restart and your network settings will be reset. You'll need to reconnect to your Wi-Fi network and enter your password again.


If you're still having problems after resetting your network settings, you can contact Apple Support for help.

4 replies
Question marked as Top-ranking reply

May 30, 2023 9:52 AM in response to BearsTooth

  1. Restart your device. This can often fix minor software glitches.
  2. Check your internet connection. iMessage requires an internet connection to work. Make sure you're connected to Wi-Fi or cellular data.
  3. Sign out of and back into your Apple ID. This can sometimes fix problems with your Apple ID account.
  4. Reset your network settings. This will reset all of your network settings, including your Wi-Fi network passwords.
  5. Update to the latest version of iOS. Apple often releases software updates that fix bugs and improve performance.

Contact Apple Support. If you've tried all of the above and you're still having problems, contact Apple Support for help.


Here are the steps on how to reset your network settings:


  1. Go to Settings > General > Reset.
  2. Tap Reset Network Settings.

Enter your passcode and tap Reset Network Settings again.


Your device will restart and your network settings will be reset. You'll need to reconnect to your Wi-Fi network and enter your password again.


If you're still having problems after resetting your network settings, you can contact Apple Support for help.

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Unable to log in to iMessage, unknown error

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