Apple purchases
I can’t purchase anything it says this purchase can’t be completed and I need your help to fix it
Question marked as
Elijah2426 Said:
"Apple purchases: I can’t purchase anything it says this purchase can’t be completed and I need your help to fix it"
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Troubleshooting peel Purchases:
A. ScreenTime:
Is this set up as a child's device? If so, ScreenTime would be getting in the way here, and you would need others' permission to perform the purchase.
B. For Financial Assistance, Contact Apple Store Support:
You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.
Apple Contact Info:
- Contact Us - Choose Locations
- Proceed from there, as necessary
- Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)