Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

My iPhone is stuck with Apple logo on it

hello, good morning sir, my phone is stucked with apple logo on it, i dont want to shut it down or to lose my data on the phone because i forget to do the backup, and my phone is iphone 6s.

thanks.


[Re-Titled by Moderator]

Earlier iPhone models

Posted on May 31, 2023 4:44 AM

Reply
Question marked as Best reply

Posted on May 31, 2023 4:51 AM

Two basic troubleshooting steps to perform (test after each attempt):


A) Try a "forced" restart of your device using these instructions: Force restart iPhone


B) If you can, check your battery status in Settings>Battery>Battery Health & Charging>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.


If the issue still persists, it might be a hardware internal component failure, and I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

2 replies
Question marked as Best reply

May 31, 2023 4:51 AM in response to Wassimghe5

Two basic troubleshooting steps to perform (test after each attempt):


A) Try a "forced" restart of your device using these instructions: Force restart iPhone


B) If you can, check your battery status in Settings>Battery>Battery Health & Charging>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.


If the issue still persists, it might be a hardware internal component failure, and I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

My iPhone is stuck with Apple logo on it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.