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wydad144 Author

Level 1

4 points

App Store

I topped up my credit and can't shop in the App Store
It displays the message: Unable to purchase contact Apple Support

iPhone SE, iOS 16

Posted on May 31, 2023 5:44 AM

Top-ranking reply

Katana-San

Level 9

69,655 points

Posted on May 31, 2023 5:46 AM

Hello ~ Go ahead a contact support as this is Apple’s way to let you know that there may be an issue with your account. Is this the message you’re seeing?

If you see a message that says 'Your account has been disabled in the App Store and iTunes'

Contact through link or by going to lower left and click on Support or:

Contact Apple for support and service

~Katana-San~

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App Store

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