Macbook Pro 2019 16 crashes exactly 5 days from boot using Windows with BootCamp. Keyboard and mouse show as port reset failed. Reboot is the only option.
MacBook Pro 16″, macOS 13.3
Hi. Yes I am forced to connect an external Keyboard/Mouse (to reboot the machine). Device Manager shows devices attached USBVHCI as "port reset failed". Rescanning makes no difference and removal triggers a reboot anyway.
Using built-in components. The problem is the internal keyboard and trackpad attached via the Apple USB Virtual Host Controller Interface (USBVHCI). Have run systeminfo to get the exact boot time and exactly 5 days later a CPU spike occurs which takes out both components from Windows device manager
For info:
Current time (writing this): 08/06/2023 09:14 (keyboard/trackpad operational)
System Boot Time: 03/06/2023, 10:29:08 (from systeminfo)
Expected crash time: 08/06/2023 10:29
Will update if this occurs as anticipated around 10:30 today
What type of Keyboard/Mouse (Make/Model) are you using?
Can you check if you have any pending updates in Windows using the steps in How to use Apple Software Update for Windows - Apple Support?
As anticipated exactly 5 days after boot the internal keyboard and trackpad fail
Use an external Mouse/Keyboard temporarily. Once the internal devices fail, if you try to scan for Hardware Changes in Windows Device Manager, do the internal devices show up in Device Manager?
For info BIOS version
Apple Inc. 1968.120.12.0.0 (iBridge: 20.16.5058.0.0,0), 17/04/2023
I have installed every version of bootcamp software and even tried different combinations of drivers.
For info:
System Boot Time: 08/06/2023, 10:50:38
Suspected failure in 1h20m
Windows crashed exacly as expected...5 day from boot
Windows with BootCamp crashes 5 exactly days after restart
