iPhone and watch unavailable

razoirder52 wrote:

I’ll look for a folio case. [deletia] my XS Max so it no longer makes it through the day.

A folio will prevent touches from registering, which—guessing—is what is triggering the login failures. I have had a few issues carrying an iPhone in my shirt pocket, with the display towards my body. In my case, carrying the iPhone with the case back toward my body resolved the touches. As would a folio case, for whatever here seems to be in contact with the display.

Apple offers battery replacements for iPhone XS Max for USD$89.

razoirder52 wrote:

None of these responses are helpful…

Get yourself a folio case, and see if that prevents the touches leading to the lockout.

If Watch is getting this, I’d expect the Watch is detecting itself detached from the wrist. Whether that’s the band too loose, or some other issue?

"iPhone and watch unavailable: [...]I got a similar message on my watch, even though it was attached normally on my wrist and I hadn’t touched it.[...]"

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Troubleshooting a Locked Apple Watch:

Perform the Following...

A. Restart Both:

• Apple Watch: How to restart your Apple Watch - Apple Support
• iPhone: Restart your iPhone - Apple Support

If no success...

B. Set up your Apple Watch Anew:

• Unpair and erase your Apple Watch - Apple Support
• Set up your Apple Watch - Apple Support

"iPhone and watch unavailable: I’ve had multiple incidents with my phone saying it is “unavailable” for anywhere from 4 minutes to two hours.[...]"

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Troubleshooting a Locked iPhone:

If you are locked out, then contact Apple Support. This is a theft deterrent. So, if you do not have the original proof of purchase (i.e. sales receipt or original packing), then you may not be able to get back in. So, set up a Genius Bar Appointment at your local Apple Store. There, you'd bring along a proof of purchase (i.e. sale receipt or original packaging) and the iPhone, itself.

Apple Support Contact Info:

• Contact Us - Choose Locations
• Proceed from there as necessary
• Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

Hello dick.feldman!

I recommend that you Contact Apple for support and service - Apple Support for further assistance with this issue.

I hope this is helpful. Good Luck!

Thank you! 😊