Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź“° Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Not charging wirelessly

My iPhone 13 Pro Max won’t charge on my Buick enclave charging pad, it’ll charge and stop , tried my sons iPhone 12 and worked perfectly…. Is it my phone or the pad? Need help

Posted on Jun 1, 2023 6:28 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 1, 2023 6:33 AM

Hi There,


I would first suggest following the steps in this article: If your iPhone or iPod touch won't charge - Apple Support


It sounds like you are using a 3rd-Party wireless charger. Make sure that the charger is designed to work with iPhone. You may want to try using a MagSafe Charger from Apple to confirm if it is indeed the charger or the iOS device itself.


You may also find this article helpful: How to wirelessly charge your iPhone - Apple Support (CA)


1 reply
Question marked as Top-ranking reply

Jun 1, 2023 6:33 AM in response to isela26

Hi There,


I would first suggest following the steps in this article: If your iPhone or iPod touch won't charge - Apple Support


It sounds like you are using a 3rd-Party wireless charger. Make sure that the charger is designed to work with iPhone. You may want to try using a MagSafe Charger from Apple to confirm if it is indeed the charger or the iOS device itself.


You may also find this article helpful: How to wirelessly charge your iPhone - Apple Support (CA)


Not charging wirelessly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.