Comments disappeared from shared albums

I have several shared albums that I created. Suddenly, I can no longer see any of the comments or likes on any albums. Since this happened, I am able to see any new comments or likes that have been added, but not the old ones. Other members of the album can still see the comments, as can my husband who shares my iCloud account.

iPhone 13 mini

Posted on Jun 1, 2023 10:15 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2023 3:26 PM

Hi slava06,


If you are not seeing comments from shared albums, the guidance below can help:


  1. "Check the System Status page for issues affecting Photos.
  2. Check the Internet connection on all your devices by going to apple.com and iCloud.com. You need to connect to the Internet to make a comment.
  3. See if the number of comments is the same on your iOS device and your Mac or PC.

If you have an active Internet connection, and a photo or video has a different number of comments on multiple devices, try these steps.

On your iPhone, iPad, or iPod touch:

  1. Close the Photos app. If you're not sure know how to do this, follow these steps.
  2. Tap Settings > [your name] > iCloud > Photos.
  3. Turn off Shared Albums.
  4. Tap OK. The albums and photos will automatically be added again when you turn this setting back on.
  5. Go back to the Home screen. Wait about a minute.
  6. Tap Settings > [your name] > iCloud > Photos.
  7. Turn on Shared Albums.
  8. Go back to the Home screen.
  9. Open Photos and tap the Albums tab. 
  10. Tap the name of the Shared Album.
  11. Check the comments on the photo or video. 

"

If Shared Albums aren't working - Apple Support


Cheers.


1 reply
Question marked as Top-ranking reply

Jun 2, 2023 3:26 PM in response to slava06

Hi slava06,


If you are not seeing comments from shared albums, the guidance below can help:


  1. "Check the System Status page for issues affecting Photos.
  2. Check the Internet connection on all your devices by going to apple.com and iCloud.com. You need to connect to the Internet to make a comment.
  3. See if the number of comments is the same on your iOS device and your Mac or PC.

If you have an active Internet connection, and a photo or video has a different number of comments on multiple devices, try these steps.

On your iPhone, iPad, or iPod touch:

  1. Close the Photos app. If you're not sure know how to do this, follow these steps.
  2. Tap Settings > [your name] > iCloud > Photos.
  3. Turn off Shared Albums.
  4. Tap OK. The albums and photos will automatically be added again when you turn this setting back on.
  5. Go back to the Home screen. Wait about a minute.
  6. Tap Settings > [your name] > iCloud > Photos.
  7. Turn on Shared Albums.
  8. Go back to the Home screen.
  9. Open Photos and tap the Albums tab. 
  10. Tap the name of the Shared Album.
  11. Check the comments on the photo or video. 

"

If Shared Albums aren't working - Apple Support


Cheers.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Comments disappeared from shared albums

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.