ipad Air charging port

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Level 1

6 points

ipad Air charging port

With the recent experience I had with my daughter's iPad Air 5. Despite using it carefully, the charging port became increasingly difficult to insert the cable, ultimately leading to complete charging failure. When I visited

an Apple store, the technician deemed it physical damage and refused to repair it under warranty. As an engineer with 20 years of experience, I suspect it may be an Outgoing Quality Control (OQC) issue with the

charge port. Additionally, I have come across numerous reports on Reddit of similar issues, indicating a potential design flaw. kindly request Apple to reconsider and address this issue promptly.

[Personal Information Edited by Moderator]

Posted on Jun 1, 2023 12:23 PM

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Answer 1

Top-ranking reply

LotusPilot

Level 10

302,030 points

Jun 1, 2023 12:29 PM in response to awei0501

This a user-to-user technical forum. Other that the site Moderators, Apple neither monitor nor participate within the Support Community. As you appear to be seeking help directly from Apple, be aware that in posting here your comments will not reach their intended audience.

Apple does invite submission of comments and feedback via its Product Feedback portal - this, perhaps, being a more appropriate method of getting your feedback to Apple. For iPad and iPadOS:

Feedback - iPad - Apple

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Answer 2

y_p_w

Level 6

17,762 points

Jun 1, 2023 12:49 PM in response to awei0501

It could be considered "abuse" or "normal wear and tear" which isn't covered by the warranty.

I wouldn't normally recommend it, but it might be possible to have a third party repair shop just replace the port and/or associated board. That might be a consideration if paying for a full out of warranty replacement isn't an option. But Apple would likely consider it as such ineligible for any further service from Apple.

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Answer 3

awei0501 Author

Level 1

6 points

Jun 1, 2023 1:32 PM in response to LotusPilot

Thank you so much for informing me. As a newcomer to the Apple community, your guidance means a lot to me. I will definitely make sure to provide feedback to Apple based on my experience. Once again, thank you kindly for your help.

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Answer 4

awei0501 Author

Level 1

6 points

Jun 1, 2023 1:36 PM in response to y_p_w

It has been deemed physically damaged, so the technician informed me that the warranty does not cover it. As soon as I discovered the connector issue right after I use it, I should send it to an Apple store without waiting for

it to completely stop working.

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ipad Air charging port

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