Phone is stuck in guided access and can’t shut off Guided access

To exit Guided Access, you can try any of the following:

• Use the Guided Access passcode: Triple-click the side button or Home button (depending on your iPhone model), then enter the Guided Access passcode.
• Use Face ID: On an iPhone with Face ID turned on, double-click the side button, then unlock with Face ID.
• Use Touch ID: On an iPhone with Touch ID turned on, double-click the Home button, then unlock with Touch ID.

Let's try a Forced Restart:

Follow these directions exactly.

• Press and quickly release the volume up button
• Then immediately press and quickly release the volume down button
• Then immediately press and KEEP HOLDING the side power button. Keep holding the side button until the iPhone screen goes black and KEEP HOLDING the side power button until you see the Apple Logo, then let go.
• Wait for the passcode screen to appear, then enter the passcode for the phone

88keysTES wrote:

did you get it figured out? i'm having same issue

If the forced-restart does not clear Guided Access, contact Apple Support.

(If you have a protective case, temporarily remove that, as the first two button presses need to be quick.)

did you get it figured out? i'm having same issue