My purchased pre-ordered album won't play or download - only plays previews

Hi. I've encountered a problem that was discussed here previously, but none of the solutions actually helped me to resolve it.

I pre-ordered "Last man dancing" album by Jake Shears in February. As some songs from it came out, they automatically downloaded to my devices (iPhone SE and Macbook Pro 2020), and I was charged. The album came out on 1 of June, but I all I can do is listen to previews of not downloaded songs.

If I go to iTunes store, I can see the album, it says I purchased it, and that's it - I can't download songs. I push Purchased button, but nothing happens. And previews play.


When I go to Purchases (no matter if it's iTunes store on Mac or on iPhone), I can see the album in my library, but I have only 4 previously downloaded songs.


As you can see, the album is "downloaded", so I don't have the download icon neither on my Mac, nor on my iPhone when I access my Library.

There's nothing in hidden purchases as well.

I tried to log out and log in again on both devices.

I can't cancel the purchase to make it again because when I tap in iTunes window Account > View My Account, I don't have a link Manage my pre-orders (probably because the album came out, and it's not a pre-order anymore).

I also haven't got an email that the album is available now, although I'm sure it is.

When I try to play previews of the songs from Mac, it says that I should buy Apple Music subscription, which I don't need - I'm happy to buy only the music I need and when I need it.


I'll be very grateful for any help. Thanks a lot

Earlier iPhone models

Posted on Jun 3, 2023 3:24 AM

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Posted on Jun 3, 2023 5:19 AM

The problem is resolved, thank you so much for your efforts!

The resolution was: to go to the Settings on iPhone - Apple ID - Media&Purchases - Pre-orders and cancel Pre-order, then buy the album again

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6 replies

Jun 3, 2023 4:59 AM in response to Raicya

Thank you for your support! So, this screenshot was made from Iphone SE 1 gen. When I tap the Music icon (that you circled) on iPhone, I go to the main page of iTunes Store with selection of new music, and there's no way to go to my Library from there. But I can do it through MacBook, and what I see there is on the previous screen shot.

I used the Apple chat, the advisor wasn't able to help, now trying my luck over the phone

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My purchased pre-ordered album won't play or download - only plays previews

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