You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMac 2010 (Mid) reinstalling High Sierra failure

Giving away my old MAC. Trying to reinstall High Sierra. Message (in Norwegian) "The recovery server could not be connected". What can I do to proceed the installation? One image before and one after.



[Image Edited by Moderato to Remove Personal Information]

Posted on Jun 3, 2023 3:52 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 3, 2023 12:18 PM

Since you are giving it away, you should reinstall that Mac's originally installed operating system. Most likely, that will be Snow Leopard. Not High Sierra.


Follow these instructions; specifically, this particular one under Other macOS installation options described in How to reinstall macOS - Apple Support:


  • On an Intel-based Mac, if you use Shift-Option-Command-R during startup, you might be offered the macOS that came with your Mac, or the closest version still available. 


Failing that, use the original, grey System Install DVD included with that Mac, or a retail, white, Mac OS X Snow Leopard DVD obtained from a reputable aftermarket source.


Or, just give the Mac away in its present condition and let its new owner perform those steps.

4 replies
Question marked as Top-ranking reply

Jun 3, 2023 12:18 PM in response to Svenno49

Since you are giving it away, you should reinstall that Mac's originally installed operating system. Most likely, that will be Snow Leopard. Not High Sierra.


Follow these instructions; specifically, this particular one under Other macOS installation options described in How to reinstall macOS - Apple Support:


  • On an Intel-based Mac, if you use Shift-Option-Command-R during startup, you might be offered the macOS that came with your Mac, or the closest version still available. 


Failing that, use the original, grey System Install DVD included with that Mac, or a retail, white, Mac OS X Snow Leopard DVD obtained from a reputable aftermarket source.


Or, just give the Mac away in its present condition and let its new owner perform those steps.

iMac 2010 (Mid) reinstalling High Sierra failure

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.