I downloaded the latest software the IOS16.5 to my phone but it still says that my phone has IOS14.2 please help me with this issue thank you

I downloaded the latest software the IOS16.5 to my phone but it still says that my phone has IOS14.2

please help me with this issue

thank you

Posted on Jun 3, 2023 9:35 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 3, 2023 9:50 PM

Thank you for the screenshot!


As you can see, the Install Now option is greyed out. Beneath that, it says: “This update requires at least 50% battery or to be connected to a power source.”


Also, one can see that your iPhone is below 50% battery, and that it is not plugged in.


So, please plug in your iPhone to charge, and you will find that you will be able to install the update!


Good Luck!

4 replies
Question marked as Top-ranking reply

Jun 3, 2023 9:50 PM in response to Big-Tones

Thank you for the screenshot!


As you can see, the Install Now option is greyed out. Beneath that, it says: “This update requires at least 50% battery or to be connected to a power source.”


Also, one can see that your iPhone is below 50% battery, and that it is not plugged in.


So, please plug in your iPhone to charge, and you will find that you will be able to install the update!


Good Luck!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I downloaded the latest software the IOS16.5 to my phone but it still says that my phone has IOS14.2 please help me with this issue thank you

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.