Compre una tarjeta de regalo y no me sirvio
No me sirvio la tarjeta de regalo y me dijieron que me pusiera en contacto con soporte
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See this Apple article: If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card
If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support
Beware of -> About Gift Card Scams -> About Gift Card Scams - Official Apple Support
If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.