My AirPods are fully charged but show 0% battery

Hi Kerrmet19,

To help us get a better understanding of the situation, can you let us know more about the process you're using to check the battery percentage of your AirPods? For example, are you using Batteries widget on an iOS device? That information will help us plan how to proceed.

Please check out the information in this link to ensure the correct process is being used to check the battery percentage, so we can make sure there aren't any issues there: Charge your AirPods and learn about battery life

Check the battery percentage

You can check the battery percentage of your AirPods with your iPhone, iPad, iPod touch, or Mac.

On your iPhone, iPad, or iPod touch

Open your case lid with your AirPods inside and hold your case close to your iPhone, iPad, or iPod touch. Wait a few seconds to see the charge status of your AirPods.

You can also check the charge status of your AirPods with the Batteries widget on your iPhone, iPad, or iPod touch. The charge for your case appears only when at least one AirPod is in the case. 

On your Mac

1. Open the lid or take your AirPods out of the case.

2. Click the Bluetooth icon  in the menu bar. If you don't see the Bluetooth icon  in the menu bar, learn how to add it.

3. Hover the pointer over your AirPods in the menu.

Thanks!