يرجى حل المشكلة المتمثلة في تعذر إكمال عملية الدفع، مع العلم أن هناك رصيدا في iTunes.
Please solve the problem that the payment process could not be completed, knowing that there is a balance in iTunes.
iPhone 11 Pro Max, iOS 16
User profile for user:
justinb2603
User level:
Community Specialist
Hello 800-1,
Thanks for choosing the Apple Support Communities. We see you're having a hard time processing a payment. We have a few steps that can help you resolve this issue. Check those out below.
If your payment method is declined in the App Store or iTunes Store - Apple Support
"How to complete your purchase if a payment failed or was declined
- On your iPhone or iPad, open the Settings app.
- Tap your name.
- Tap Payment & Shipping.
- Add a different payment method and remove the old one.
- Try to complete your purchase.
If you still can't make a purchase
- You might have an unpaid order. Learn how to pay an unpaid order.
- Contact your financial institution.
- You might need to ask your financial institution to allow international purchases on your debit or credit card.
- If you want to know why a debit card, credit card, or other payment method was declined, speak with your financial institution. Apple doesn't have information about why the payment method was declined.
- In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
- Still need help? Contact Apple Support."
We hope this helps.
Cheers!