How to correct Apple tv delayed video ?

Hello Johnszo,

To help us better assist you, can you let us know more about the issue you're experiencing? For example, are the audio and video playing at different rates, or something else? Is this happening with all content, or only certain content? Do you receive any errors when this happens?

The above details will help us get a better understanding of the issue.

If you're unable to play movies and TV shows in the Apple TV app as expected, please check out this link, which may help correct some issues: If you can't watch or stream movies and TV shows in the Apple TV app

If the video quality is bad or it stops playing

1. If multiple people on your network are using the internet, your connection speed might slow down. Ask them to temporarily pause their internet activities.

2. If you're using a smart TV or streaming device, turn it off and back on again. If you're using an Apple device, restart it.

3. Tap or click the download button to try downloading the movie or TV show instead.*

* You can't download movies or TV shows to Apple TV, smart TVs, or streaming devices. You can download HDR content only to certain iPhone, iPad, and iPod touch models. You can't download 4K video content to any device.

Thanks!

Hi Johnszo,

Thanks for following up with us. We want to get you some additional assistance with that issue. Please contact Apple Support for help.

You may be able to reach them here: Get Support

Thanks!