The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.

You can continue to find trusted guidance and support on the official Apple Support site.

We want to thank the community members who have contributed their time and expertise to help others with their Apple products.

Pjsca Author

Level 1

12 points

Two factor authentication

What do I do when my phone number doesn’t match two factor authentication

iPhone 12 mini, 16

Posted on Jun 4, 2023 9:05 AM

Top-ranking reply

Bob Timmons

Level 10

199,388 points

Posted on Jun 4, 2023 9:13 AM

Correct the phone number(s)

Settings > Your Name (at the top of the screen) > Password & Security > Edit Trusted Phone Numbers

Highly recommend that you enter two Trusted Phone Numbers in case the primary number is not available at the time

View in context

Similar questions

3 replies

Top-ranking reply

Bob Timmons

Level 10

199,388 points

Jun 4, 2023 9:13 AM in response to Pjsca

Correct the phone number(s)

Settings > Your Name (at the top of the screen) > Password & Security > Edit Trusted Phone Numbers

Highly recommend that you enter two Trusted Phone Numbers in case the primary number is not available at the time

Bob Timmons

Level 10

199,388 points

Jun 4, 2023 9:45 AM in response to Pjsca

This has worked for me in the past.

Try Settings > Name, Phone Numbers, Email and check to see if correct numbers are listed here. If not, tap Edit to correct the phone number(s)

If still no luck, you will need to get with Apple Support or make an appointment for the Genius Bar at the Apple Store.

Support

Pjsca Author

Level 1

12 points

Jun 4, 2023 9:17 AM in response to Bob Timmons

Ive already completed these steps previously and that didn’t work.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Two factor authentication