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iphone 13 pro to power off. The power off slider can't slide to right

Hi, I can not get my iphone 13 pro to power off. The power off slider can't slide to the right

iPhone 13 Pro

Posted on Jun 4, 2023 9:42 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 4, 2023 9:49 AM

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times. Do NOT attempt to move the slider to Off during this process.....you have to keep holding the Side button for another 15-20 seconds until the Apple logo appears in the center of the screen. Then, you can release the Side button.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

or

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


Find Locations

3 replies
Question marked as Top-ranking reply

Jun 4, 2023 9:49 AM in response to 7962_64

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times. Do NOT attempt to move the slider to Off during this process.....you have to keep holding the Side button for another 15-20 seconds until the Apple logo appears in the center of the screen. Then, you can release the Side button.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation

or

2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


Find Locations

iphone 13 pro to power off. The power off slider can't slide to right

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