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Switch Control impossible to disconnect

How are you supposed to disable this when all of the instructions include at some point using the touch screen when the touch screen is disabled when switch control is enabled (upon initial logon)?


My kid has accidentally enabled this feature again. It was pure luck last time to disable it. Now I'm completely locked out of the device because all of the instructions call for using the touch screen. Like click the power button 3 times then use the touch screen to uncheck switch control.........? Are you kidding me? Is this some sick joke? Why is it even possible to enable this feature when a "Switch controller" isn't present? This is some seriously poor programming.


The screen is on landscape mode and isn't rotating. Not sure if this is important or not.


It would be nice to be able to force a shutoff by pressing the power button like we used to. Perhaps if I could have got it to reboot this wouldn't be an issue.


It would be nice to add a little "if" state to your code to check "if" there is no switch controller connected; don't allow this feature to be enabled. Seems like something simple enough that should have been added.

iPad Air (5th generation)

Posted on Jun 4, 2023 9:58 AM

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Question marked as Top-ranking reply

Posted on Jun 5, 2023 5:09 AM

Called in to support and resolved this by wiping the device and starting over. This wasn't a good solution, but it was the only solution. The screen said the switch controller settings were invalid. There should have been a fallback option and/or the switch controller settings should be disabled entirely when this state was found or a forced reboot was done. Maybe even a different method for rebooting when you want to disable all accessibility settings upon reboot.


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Question marked as Top-ranking reply

Jun 5, 2023 5:09 AM in response to highlander411

Called in to support and resolved this by wiping the device and starting over. This wasn't a good solution, but it was the only solution. The screen said the switch controller settings were invalid. There should have been a fallback option and/or the switch controller settings should be disabled entirely when this state was found or a forced reboot was done. Maybe even a different method for rebooting when you want to disable all accessibility settings upon reboot.


You can close this ticket

Switch Control impossible to disconnect

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