FaceTime and iMessage

Sarah__407 wrote:

An error occurred during activation.

Try again

Follow all steps here If you can’t turn on or sign in to iMessage or FaceTime - Apple Support

Sarah__407 wrote:

It’s still the same thing

So when you contacted Apple support as outlined in the link I provided, they weren't able to help you? If so, then you won't be able to use facetime or imessage.