Stuck on 4x6 Paper size from Airprint on Iphone 14

So, this is actually a problem WITH the solution. I have been struggling with this for months. I was able to print just fine from my iphone / ipad for years, and then at some point we tried to print a photo on photo paper (which of course I had the wrong kind of photo paper) so that didn't work, but nonetheless after that, I couldn't print to regular sizes from any mobile device anymore. It works fine from laptops, but not from iphones/ipads etc.


I read forum after forum and I couldn't find the answer, the options wouldn't show up on my iphone, it was set to 4x6, with no other options. I tried solution after solution, including downloading the HP smart app, nothing worked. BTW it's an HP LaserJet MFPMD77dw but I think this will apply to lots of people who seem to still be having this problem out there.


Here was the solution:

  • Open printer/settings --> options&supplies --> show printer webpage (that link doesn't work, you can look on your printer for the printer IP address and just pop that IP address into your web browser, it will likely give you a warning saying that it's unsecure, so just say yes to that link and continue to the printer webpage)
  • On the printer webpage you need to go to SYSTEM --> Paper Setup
  • Something obviously went wrong somewhere along the line and forced these defaults in Tray 1 to 4x6, Photo paper, instead of "Any paper" -- so just switch the settings back to "Any Paper" / "Any size" and then -->Apply


That fixed it for me and now all my iphone/ipad devices print fine again. Thank goodness.

Posted on Jun 5, 2023 9:08 AM

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Posted on Nov 17, 2023 10:15 AM

I am using Iphone pro max using ios 17.1.1 and have an Hp Envy Pro 6400 All in one and my Safari browser is only showing 5x7 glossy photo paper, no other settings, my hp shows all correct paper sizes, my ipad shows letter size to print, any suggestions to fix this Apple

8 replies

Nov 2, 2023 11:37 AM in response to styles01

Same problem with iPhone 12 mini and Canon MG7700 series printer. Last AirPrint to computer set at 4x6 for photograph - cassette 1 set to same setting - all OK. However - next print required A4 but could not change the print size from 4x6

By accident discovered solution. In cassette 1 on printer change paper size to 'others' and load cassette - OK.

Then revert to iPhone item you wish to print e.g. email from your inbox. Select print and your print size should revert to A4 - select this and the print options menu available complete.


Similar to above but specific to Canon printers and bypasses steps 1 & 2 above.


It worked for me but indicates the communication between iPhone and printer is initially controlled by the printer.


Hope this is useful for you.

Stuck on 4x6 Paper size from Airprint on Iphone 14

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