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User profile for user: steezywaves
steezywaves Author
User level: Level 1
4 points

How to stop my work app on my iphone from turning off sound/music from other apps (A2DP/Audio Gateway Profile issue)

Hi guys,

I recently starting using an app on my iphone for work called Cognito IQ. The issue i'm having with it is that whenever I have it open, it automatically turns off all other music and sounds that I have playing (after around 20 seconds).

I have been in contact with the developers and followed all their instructions regarding the in-app settings and i've turned off every possible notification/sound etc that could cause an app to override my music/sounds that are playing in the background. However, the problem is still there.


Does anybody know of any apps or other settings within an iphone that can essentially completely block this app from overriding ANY background sound/music? Are there any that can block the A2DP/audio gateway profile for this app?


Any help would be hugely appreciated.


Thanks


iPhone SE, iOS 16

Posted on Jun 5, 2023 9:13 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,922 points

Posted on Jun 5, 2023 9:22 AM

  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you


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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,922 points

Jun 5, 2023 9:22 AM in response to steezywaves

  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you


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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,922 points

Jun 5, 2023 9:20 AM in response to steezywaves

If you are experiencing any difficulty with third-party apps or a specific website then please contact the app developer or site publisher/host directly. Here is how



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How to stop my work app on my iphone from turning off sound/music from other apps (A2DP/Audio Gateway Profile issue)

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