The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I recently bought a new iPhone 14. But my carrier is saying that the imei number is for a older phone not for what it is. It thinks is older than a iPhone 12. what is the problem?
Then there is a possibility that they sold you a stolen phone. I suggest that you return it and get a full refund. Typically, if the IMEI number is invalid, the phone has already been "blacklisted" by the cellular providers because it was reported as such.
I bough it from a 3rd party,it’s a refurbished phone.
Did you purchase this new iPhone directly from Apple or an Apple Authorized Reseller ... or from another third-party source?
Imei number is incorrect
