You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to update my AirPods firmware

When I submit the serial # of my AirPod pro 2nd gen Apple returns “this product has been replaced, please submit the serial number of a replacement product”. These will not update to the current firmware. What are my options…if any?


[Re-Titled by Moderator]

AirPods Pro (2nd generation)

Posted on Jun 6, 2023 5:13 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2023 7:31 AM

Hey ipla88kez,


Since your AirPods are giving that message, the best thing to do is to contact Apple Support, so they can take a look into this message:

Get Support


Thanks!

1 reply

Unable to update my AirPods firmware

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.