Unable to update my AirPods firmware

When I submit the serial # of my AirPod pro 2nd gen Apple returns “this product has been replaced, please submit the serial number of a replacement product”. These will not update to the current firmware. What are my options…if any?

[Re-Titled by Moderator]

AirPods Pro (2nd generation)

Posted on Jun 6, 2023 5:13 AM

Best reply

mingoslkd

Community Specialist

Posted on Jun 8, 2023 7:31 AM

Hey ipla88kez,

Since your AirPods are giving that message, the best thing to do is to contact Apple Support, so they can take a look into this message:

Get Support

Thanks!

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Unable to update my AirPods firmware

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