This phone is locked in SOS mode and I can’t take it off. Mint mobile is the carrier

How do I take the iPhone off of SOS mode?

iPhone 13, iOS 16

Posted on Jun 6, 2023 3:32 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2023 7:47 AM

Hi there Latinmusic413,


Per If you see No Service, Searching, or SOS on your iPhone or iPad:

If you see SOS or SOS only
If you see SOS or "SOS only" in the status bar, your device isn't connected to a network, but you can still make emergency calls. This feature is available in Australia, Canada, and the United States.
Top part of iPhone screen showing "SOS only" in status bar


These steps from that article can also resolve what's happening:

Restart your iPhone or iPad
Restart your device. If you're not sure how to do this, follow these steps to restart your iPhone or restart your iPad.
 
Check for a Carrier Settings update
To manually check for and install a carrier settings update:
1. Make sure that your device is connected to a Wi-Fi or cellular network.
2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.
 
Turn your cellular line off and back on
Go to Settings > Cellular and check to see if your cellular line is turned on. If your cellular line is off, turn it back on. Then check to see if you have service.

If you don't see your cellular line in Settings > Cellular, you should set up an eSIM or insert a physical SIM card. If you're using a physical SIM card, remove the SIM card and put it back in.

If your SIM card is damaged, doesn't fit in the SIM tray, or you transferred your physical SIM card from another device, ask your carrier for a new SIM card. 

Learn more about removing your iPhone SIM card or iPad SIM card.
 
Reset your Network Settings
Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
 
Update your iPhone or iPad
Update your iPhone or iPad to the latest version of iOS or iPadOS.
 
Contact your carrier 
Issues with your carrier or account might affect your service. Contact your carrier to:
* Verify that your account is active and in good standing.
* Make sure that there are no outages in your area.
* Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.

Only your wireless carrier can access and manage details about your account:
* iPhone wireless carriers
* iPad wireless carriers


We hope that helps!

2 replies
Question marked as Top-ranking reply

Jun 8, 2023 7:47 AM in response to Latinmusic413

Hi there Latinmusic413,


Per If you see No Service, Searching, or SOS on your iPhone or iPad:

If you see SOS or SOS only
If you see SOS or "SOS only" in the status bar, your device isn't connected to a network, but you can still make emergency calls. This feature is available in Australia, Canada, and the United States.
Top part of iPhone screen showing "SOS only" in status bar


These steps from that article can also resolve what's happening:

Restart your iPhone or iPad
Restart your device. If you're not sure how to do this, follow these steps to restart your iPhone or restart your iPad.
 
Check for a Carrier Settings update
To manually check for and install a carrier settings update:
1. Make sure that your device is connected to a Wi-Fi or cellular network.
2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
3. To see the version of carrier settings on your device, tap Settings > General > About and look next to Carrier.

If you insert a new SIM card into your iPhone or iPad, you need to download the carrier settings for your new carrier.
 
Turn your cellular line off and back on
Go to Settings > Cellular and check to see if your cellular line is turned on. If your cellular line is off, turn it back on. Then check to see if you have service.

If you don't see your cellular line in Settings > Cellular, you should set up an eSIM or insert a physical SIM card. If you're using a physical SIM card, remove the SIM card and put it back in.

If your SIM card is damaged, doesn't fit in the SIM tray, or you transferred your physical SIM card from another device, ask your carrier for a new SIM card. 

Learn more about removing your iPhone SIM card or iPad SIM card.
 
Reset your Network Settings
Go to Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
 
Update your iPhone or iPad
Update your iPhone or iPad to the latest version of iOS or iPadOS.
 
Contact your carrier 
Issues with your carrier or account might affect your service. Contact your carrier to:
* Verify that your account is active and in good standing.
* Make sure that there are no outages in your area.
* Check that your device isn't blocked from receiving cellular services and is set up with the right data plan.

Only your wireless carrier can access and manage details about your account:
* iPhone wireless carriers
* iPad wireless carriers


We hope that helps!

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This phone is locked in SOS mode and I can’t take it off. Mint mobile is the carrier

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