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Hi
I requested a refund in app purchase for 3 items a few days ago, and I received an email from you that all three items have been refunded, and the sum of the 3 items is $26.97, but the money added to my wallet is only $10.26. Why?
[Re-Titled by Moderator]
iPhone 14 Pro Max, iOS 16
Read this support article for information about how long it takes to receive a refund, and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support
After you request a refund you'll receive a status update by email within 48 hours. If your refund is approved, the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:
● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
● All other payment methods [e.g., credit or debit cards]—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution." Since the wording specifically says "statement" which for me is the thing that arrives monthly in my mailbox, I wonder if you check your card transactions online if you might see it earlier?
Was payment for the items split between types?
Read this support article for information about how long it takes to receive a refund, and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support
After you request a refund you'll receive a status update by email within 48 hours. If your refund is approved, the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:
● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
● All other payment methods [e.g., credit or debit cards]—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution." Since the wording specifically says "statement" which for me is the thing that arrives monthly in my mailbox, I wonder if you check your card transactions online if you might see it earlier?
Was payment for the items split between types?
...and I received an email from you...
Not from anyone here.
We are not Apple but rather end users like you. We cannot access any Apple transaction. Please use the link Limnos provides.
Did not get my full refund money back on my wallet
