apple card promo at Ace Hardware not working

Apple Card is a co-brand credit card. Support is through Goldman Sachs Bank. To the best of my knowledge support is through the US and not offshore. In fact much of it is centered around Orlando, FL. Not sure where your support person was located, but in any event beyond the scope of this forum, or your question.

In regard to your question about Daily Cash you received, I can only state that my past experience has been through calling Goldman Sachs Bank and they have never denied me a >courtesy< of applying the missing bonus percentage. Your experience could be different, and evidently yours was. My advice would be to call back and ask for a supervisor.

Apple and Goldman Sachs welcome your feedback. Their contact information is provided below. Apple Support community is made up of fellow Apple users, enthusiasts and fans, just like yourself. Even though the community is hosted by Apple, neither Apple or Goldmans are here. You must provide feedback directly.

• CONTACTING — Goldman Sachs Bank 

• Using Messages; chat with an Apple Card specialist

• Call toll-free at 877-255-5923; or

• Write to: Goldman Sachs Bank, Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.

Feedback - Apple Pay - Apple

I hope this helps and again, I’m sorry for your experience.

Same here. I called GS support and the overseas rep was not helpful. Didn’t seem to know what I was talking about, she was like a deer in headlights.

I didn’t even get 3%, let alone 6%. I got 2%.

also disappointed it was an overseas rep with an obvious language/comprehension issue. Long pause after long pause. I finally asked that they investigate and get back with me. Not holding my breath.

This is not the excellent customer support Apple is known for.

Apple: find another bank to partner with. Or insist that GS provide customer support consistent with Apple, before it damages your reputation.

The bonus percentage usually is applied when the charge is finalized and no longer pending. If you still aren’t seeing the bonus after a few days, please contact the Apple Specialist at Goldman Sachs Bank.

CONTACTING — Goldman Sachs Bank 

• Using Messages; chat with an Apple Card specialist

• Call toll-free at 877-255-5923; or

• Write to: Goldman Sachs Bank, Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.

I had the same issue several times, only receiving 2% from Ace. I contacted support and was given the last 1% each time. However, I now found a website that might be helpful. It seems not all Ace Hardware locations participate in the 3% promotion. You can check that here:

https://www.acehardware.com/applecard

Hope that helps.