Apple Wallet says “Pass Disabled” for TicketMaster

My Ticketmaster concert tickets in the Wallet suddenly show “Pass Disabled” and “This pass is associated with a different Apple ID”. Ticketmaster has not been able to help me so far. I do still show my tickets in Ticketmaster. Is it safe and wise to try deleting them in the Wallet and then start over in Ticketmaster and add to Wallet again? I did not transfer these to anyone so there shouldn’t be duplicates. Although a different set of tickets for same weekend were transferred to my spouse and it has the same message.

iPhone 11 Pro

Posted on Jun 7, 2023 11:43 AM

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Question marked as Best answer

Spent an hour on Apple customer support yesterday. Eventually worked my up to a supervisor who eventually said the problem seems to be that my AppleID is recorded incorrectly within the Ticketmaster system. Apple has no way to fix this, and that I would have to try to find someone at TicketMaster to help. As has been noted by numerous others who have encountered this, TicketMaster's customer support is barely better than **** itself.

Posted on Jul 6, 2023 3:56 PM

49 replies

Oct 15, 2023 10:38 AM in response to NightOwltml

Potential crappy solution and root cause for me. My Apple ID was setup well over ten years ago. It uses a different email than my Ticketmaster account. It has never been an issue before. I’ve used TM for I don’t know how long, and I’ve had NFL season tickets now for four years.


I decided to create a new TM account with the same email as my Apple ID and transfer the tickets to that email. I had to use my work cell, which in the future might cause an issue, but maybe by then I won’t be a season ticket holder, and maybe I can manage that in the future. For now, I’m able to put my tickets in my wallet this way so I don’t have to worry about problems at the event, concert, etc.

Apple Wallet says “Pass Disabled” for TicketMaster

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