Silhouette Studio takes 20 minutes to open

When trying to open Silhouette Studio, it takes approximately 20 minutes from the time I click the button to when the program opens. I have no problems with the program while it's open. I've already contacted Silhouette support and they were no help. My husband has the same MacBook as I do and opens Silhouette on his in no time. How can I figure out what is causing this delay? The Silhouette opening window stays on top at all times, so my computer is basically useless during this period.


I should also note, this has not changed because of upgrading the OS, it has been like this for many months.

MacBook Pro 16″, macOS 13.4

Posted on Jun 8, 2023 4:03 AM

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Question marked as Top-ranking reply

Posted on Jun 8, 2023 4:08 AM

There are several reasons this Application may loads slowly.


Lack Of Empty Space on the Drive


How many Other Applications are running when launching this specific problematic Application


Suggest the User start with Points 1 to 4 and then Test


Still having issues, move onto Steps 5 and 6 and Test Again


Still no resolve - move onto Step 7 and follow instructions therein 


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


7 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<


Similar questions

5 replies
Question marked as Top-ranking reply

Jun 8, 2023 4:08 AM in response to SJenkins1977

There are several reasons this Application may loads slowly.


Lack Of Empty Space on the Drive


How many Other Applications are running when launching this specific problematic Application


Suggest the User start with Points 1 to 4 and then Test


Still having issues, move onto Steps 5 and 6 and Test Again


Still no resolve - move onto Step 7 and follow instructions therein 


1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.


2 - Safe Mode will also eliminate Third Party Software, extensions and drivers from loading. It will only load the Minimum amount of Core Apple Processes to allow the the computer to function at a reduced Level of Performance 


3 - Does the issue present in this mode ?


4 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.


5 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.


6 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.


7 - Download the Application Etrecheck directly from the Developer.


This is a Diagnostic Tool that makes no changes to the computer.


It makes a coherent and readable inventory of both the Hardware and Software used on the computer 


The application is free or paid from added features. 


The Report will Not Reveal Any Personal Information. 


Post back the Full Report - copy and paste - >>>> using the Additional Text Icon ( 3rd Icon to last ) <<<<


Jun 8, 2023 7:10 AM in response to SJenkins1977

Q - Problem: Other problem


Q - Description: Silhouette Studio takes approximately 20 minutes to startup


Q -  kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.


A - If in doubt >>

1 - Have the computer evaluated by the Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solutions


2 - Make an Appointment at the Apple Genius Bar and have them evaluate the computer


Q -   Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.


A - This dovetails into below " User Launch Agents and User Login Items "


Hardware Information:


  MacBook Pro (16-inch, 2019)


Q - Drives:


Q - disk0 - APPLE SSD AP0512N 500.28 GB (Solid State - TRIM: Yes) 


  disk1s1s1 - Macintosh HD [APFS Snapshot]


  Size: 499.96 GB


  Free: 76.36 GB


  Available: 113.34 GB


 A - It is generally a good computer practice to alway keep at least 15% to 20% of the Total Drive Capacity’s as Empty Space


Allowing the computer to drop below these guidelines may eventually, cause unintended consequences.


There is Purgeable Space and there is Empty Space.


Purgeable Space which is Controlled by the Operating System. When the Operating Systems decides the computer needs additional Empty Space, it will move a portion of the Purgeable to Empty space


AFAIK - there is no User Actions to hasten this transition from Purgeable to Empty Space


It can day or longer before this will occur  


Q - User Launch Agents:


  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2023-03-22)


    Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled


  [Other] com.canva.availablility-check-agent.plist (Not signed - installed 2023-02-25)


    Command: /Applications/Canva.app/Contents/MacOS/Canva --start-availability-check-agent


  [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27)


    Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded


  [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27)


    Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost


  [Loaded] com.huion.HuionTablet.plist (Shenzhen Huion Animation Technology Co.,LTD - installed 2022-11-26)


    Command: /Applications/HuionTablet.app/Contents/MacOS/HuionTablet -runMode autoLaunched


  [Other] com.huion.TabletDriver.plist (Not signed - installed 2022-10-26)


    Command: /Applications/PenInput/TabletDriverPanel.app/Contents/Resources/TabletDriver.app/Contents/MacOS/TabletDriver -runMode autoLaunched


  [Not Loaded] com.linotype.FontFolderProtector.plist (Not signed - installed 2021-08-06)


    Executable: /Applications/FontExplorer X Pro.app/Contents/Helpers/FontFolderProtector


  [Other] com.movavi.converteragent.startup.plist (Not signed - installed 2022-08-25)


    Command: open '/Applications/Movavi Video Converter 22 Premium.app/Contents/MacOS/ConverterAgent.app'


  [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2023-04-20)


    Command: ~/Library/Application Support/Steam/SteamApps/steamclean Public


Q - User Login Items:


  [Loaded] DisplayLinkLoginHelper (DisplayLink Corp - installed 2022-07-09)


    Modern Login Item


    /Applications/DisplayLink Manager.app/Contents/Library/LoginItems/DisplayLinkLoginHelper.app


  [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2023-05-08)


    Modern Login Item


    /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app


  [Not Loaded] MindNode Helper (App Store - installed 2023-05-22)


    Modern Login Item


    /Applications/MindNode.app/Contents/Library/LoginItems/MindNode Helper.app


  [Not Loaded] SpeedTestHelper (App Store - installed 2023-03-12)


    Modern Login Item


    /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app


  [Loaded] StartUpHelper (Spotify - installed 2023-04-21)


    Modern Login Item


    /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app


A - The combination of User Launch Agents and User Login Items is going to have a major impact of Opening any additional Applications 


A - Suggest to selectively choose those Application that are really required to start when the Computer First Boots up and Remove that are Not




You may have already experience the Benefit of not having all these Appliation Launching at Start when you make the Other User Account. The Slow loading Application sprung to life  like it should do.

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Silhouette Studio takes 20 minutes to open

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