Cannot Verify Identity

I set up my sons iPad with his own iCloud email and everything was fine and the day after I can’t use the iPad. It keeps saying to verify identity and I type in the password i created and nothing happens.


what can I do now?

iPad Air

Posted on Jun 8, 2023 9:17 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 12, 2023 1:55 AM

Wondering if you set up an Apple ID for your son.

Eg: Create an Apple ID for your child

or

For 13 years and over: How to create a new Apple ID - Apple Support


You might want to check online that you can access his Apple account ok:

Here is the log-in page:

https://appleid.apple.com/


How to: Get a verification code and sign in with two-factor authentication - Apple Support


or

He may just need to sign in (to his iPad) with his Apple ID:

Sign in with your Apple ID - Apple Support


If needed:

Apple ID support website / info / help / contact etc.

Apple ID - Official Apple Support


All the best :-)

1 reply
Question marked as Top-ranking reply

Jun 12, 2023 1:55 AM in response to Lily_lydia

Wondering if you set up an Apple ID for your son.

Eg: Create an Apple ID for your child

or

For 13 years and over: How to create a new Apple ID - Apple Support


You might want to check online that you can access his Apple account ok:

Here is the log-in page:

https://appleid.apple.com/


How to: Get a verification code and sign in with two-factor authentication - Apple Support


or

He may just need to sign in (to his iPad) with his Apple ID:

Sign in with your Apple ID - Apple Support


If needed:

Apple ID support website / info / help / contact etc.

Apple ID - Official Apple Support


All the best :-)

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Cannot Verify Identity

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