Apple TV 4K Shuts Off While In Use

After downloading software update 16.0 my Apple TV 4K will now shut itself off while still in use at its preset sleep time (in my case set at 15 mins). I have tried the normal troubleshoots of unplugging the device and restarting the device (not a reset) as I had done back on 09/14/19 with software update 13.0. when I (and several others) had this same issue. The issue then wasn't resolved until 02/01/20 with software update 13.3.1. So here we go again. I didn't try a reset. I did in 2019 to no avail. It's to much of a pain to have to reset up all your accounts for something that isn't going to fix the problem. Anyone else experience this issue with the 16.0 update?

Posted on Jun 8, 2023 3:39 PM

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3 replies

Sep 30, 2023 12:43 PM in response to 56_F-100

Update from my original post from 06/08/23. After updating the firmware to 17.0 and also restarting the Apple TV I still have the issue with the Apple TV "Computer App" shutting off at my preset time 15 minutes when the Apple TV is in use and streaming (not sitting idle). I also tried "Restarting" the Apple TV but that didn't fix the problem. Update 17.0 changed some of the preset shutoff times to choose from but didn't fix the shutoff time issue to allow the Computer App (and other music apps) to continue to stream while still in use. Your preset time will shut the app off. You will need to set your shutoff time to allow more time before shutting off or set it to "Never".


Jul 26, 2023 3:04 PM in response to 56_F-100

Update: After updating the firmware to 16.6 and also restarting the Apple TV I still have the issue (when the Apple TV is in use/streaming not sitting idle) of the Apple TV shutting off at my preset time 15 min for some music apps but not all. See below:

Pandora & Spotify now stay On

Amazon Music & iHeart Radio Do Not. They continue to shutoff at 15-20 mins.

Computer App to stream using Homesharing (I use it to stream my iTunes library from my PC) still shutoffs after 15 mins.

I haven't tried streaming a program using apps like Netflix, Prime, HBO, etc. I will do that and repost my finding. In the interim I have set my Apple TV to shutoff after 5 Hours.

Same problem we had with 13.0. Need a fix Apple.

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Apple TV 4K Shuts Off While In Use

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